Akassa Collection
Akassa Collection (Akassa Cruise, Derya, Giona, Semesta Voyages)
Privacy policy
Updated 26 October 2026
Akassa Collection collects only the details you send to book: your name, contact, party size, dates and passport details if a hotel or park permit needs them. We use them to confirm your trip, we do not sell them, and you can ask us to delete them by email at info@komodoexplorer.com.
Details we collect for a booking
We collect what a booking needs and nothing more. Four groups of details.
- Who you are: your name and how to reach you, by WhatsApp or by email.
- Your trip: party size, dates, the boat and the light you want.
- Passport details for each guest, a week before sailing, because the manifest and the park ticket need them.
- Payment records: invoices and proof of payment for the deposit and the balance.
A message on WhatsApp passes through WhatsApp's own systems, run by Meta. We receive your number, your profile name and the text of your messages.
Some messages are processed by an AI provider to help our team draft or route a reply. A person decides every booking and every price.
Who receives your details
Only the people the trip needs. Our booking team. The boat's crew, for the manifest. The harbor authority and the park, for the boarding pass and the park ticket. A hotel, if we book one for you.
Passport details go only where the law or the park needs them. They do not go into a mailing list.
We do not sell your details. We do not rent them. The payment partners you use see what a payment needs: the amount, the invoice and your payment method.
The boats' crews run the trip at sea, and PT Komodo Explorer Indonesia, NIB 1805260128363, is the company that holds your booking records.
Retention and deletion
We keep a booking's records while the booking is live and while the law asks us to keep them. Invoices, payment records and accounting entries stay for the period Indonesian financial and tax law requires. We keep the minimum, and we remove what the law does not require.
A deletion request removes your contact details and your conversation history from our customer-service systems. It does not remove the financial records the law requires. It does not remove your own copy of a WhatsApp chat on your phone, or the copies Meta holds under its own terms.
Send the request, and we confirm receipt. We ask you to verify your identity first, so that nobody can delete your data but you. Then we complete the deletion, or tell you which part cannot be completed and why.
What you can ask us to change
You can ask to see the details we hold about you, correct a detail, or delete it.
Write to info@komodoexplorer.com with the name and the booking in your subject line. A WhatsApp message in the booking thread works too. Give us enough to find your record: your full name, your contact and the dates of the trip.
A correction to a passport detail is urgent if the sailing is close. Send it as soon as you see the mistake, and we confirm the new detail in writing.
The terms page covers payments and refunds. The contact page lists how to reach the team.
FAQ
Do you share my passport details?
Only where the trip needs them: the manifest the harbor authority checks, the park ticket and a hotel booking. They do not go into a mailing list, and we do not sell them. We ask for them a week before sailing.
How do I delete my data?
Email info@komodoexplorer.com with your full name, your contact and the dates of the trip, or write in the booking thread on WhatsApp. We confirm receipt, verify your identity, then delete or tell you which part cannot be deleted and why.
Check availability — Akassa Collection
PT Komodo Explorer Indonesia is the booking partner for the four Akassa Project boats; we sell, answer and stand behind your booking.